Refund & Cancellation Policy / 退款与取消政策

A. Cancellation / 取消：

• Orders must be canceled before 06:00 AM on the day of delivery. / 必须在用餐当天 06:00 AM 前取消。
• Cancellations before the cutoff will receive 100% Store Credit (Vouchers), valid for 30 days. No cash refunds. / 截止时间前取消可获得 100% 店铺抵用券，有效期 30天。不提供现金退款。
• No refunds or credits for cancellations after 06:00 AM. / 06:00 AM 后取消将不予退款或补偿。

A. Cancellation / 取消：

• Subscription cancellations will be refunded in 100% Store Credit (Vouchers) for the remaining value, valid for 30 days. No cash refunds. / 订阅取消后的余额将以 100% 店铺抵用券 形式退还，有效期 30天。不提供现金退款。

If your order is delayed by more than 90 minutes or we are unable to fulfill it: / 若订单延迟超过 90分钟 或我方无法履行订单：

• We offer a 100% Cash Refund OR a Free Re-delivery/Replacement. / 我们将提供 100% 现金退款 或 免费补送/更换。

If you receive the wrong dish or encounter a food quality issue: / 若您收到错误的餐品或遇到食品质量问题：

• Please report to us within the same day of delivery via WhatsApp with photos if possible. / 请在收餐当天内通过 WhatsApp 联系我们，尽量附上照片。
• Verified issues will be compensated with 100% Store Credit or Free Re-delivery. / 经核实的问题将获得 100% 店铺抵用券 或 免费补送。

If only part of your order is affected (e.g., 1 out of 3 meals), the refund or credit applies only to the affected item(s). / 若订单中仅部分餐品存在问题（如3份中的1份），退款或抵用券仅适用于受影响的餐品。